Dear Valued Customers and Supporters,
We hope this post finds you well. We want to take a moment to address a matter of great importance and transparency – the delay in the release of our highly anticipated product, “Bubble Mini”. First and foremost, we want to express our sincere apologies for any inconvenience this may have caused, and we would like to provide you with a comprehensive update on the situation.
Understanding the Disappointment:
We understand that many of you have been eagerly awaiting our product’s launch, and we are truly grateful. The anticipation and excitement surrounding this release have only fuelled our commitment to delivering a product that not only meets but exceeds your expectations. Unfortunately, despite our best efforts and meticulous planning, unforeseen challenges have led to a delay in the production and release timeline.
Transparent Communication:
At Bubblan IoT AB, we believe in the importance of transparent communication. We want to be upfront about the reasons behind the delay to ensure you have a clear understanding of the situation. Several factors, including unforeseen technical issues, supply chain disruptions, and a commitment to maintaining the highest quality standards, have contributed to this setback.
Steps Taken to Address the Delay:
Since identifying the challenges, our team has been working tirelessly to overcome each obstacle and expedite the process. We have bolstered our communication channels, engaging with our partners and suppliers to streamline the supply chain. Our development team is actively addressing any technical issues to guarantee a product that meets industry standards and sets a new benchmark in quality.
Revised Timeline and What to Expect:
To give you an accurate and realistic expectation, we have revised our timeline for the product release. While we understand that delays can be frustrating, we firmly believe that the additional time invested will result in a product that lives up to the high standards we’ve set for ourselves.
Throughout this period, we will provide regular updates via our website, social media channels, and email newsletters to inform you about our progress.
Exclusive Offer as a Token of Our Appreciation:
As a token of our appreciation for your patience and continued support, we are offering an exclusive [discount, extra feature, or complimentary service] to all pre-order customers. We understand that your trust is invaluable, and we want to express our gratitude for standing by us during this challenging time.
Closing Thoughts:
In closing, we want to reiterate our sincerest apologies for any inconvenience caused by this delay. We are committed to delivering a product that not only meets but exceeds your expectations. Your trust means the world to us, and we are grateful for your understanding and continued support.
Thank you for being a part of the Bubblan community.
Sincerely,
Anton Backman, CEO
Bubblan IOT AB
Comment (1)
I ordered in early October 2023 and have not received the delivery so far. If you contact me, I was supposed to wait until the end of December of the previous year, but now it’s the end of March, so it’s really frustrating. I sent you an e-mail about the refund process, but there was no answer. I think it’s too much of a response to ask you to wait even after 4 months of ordering. I’m really disappointed.